FAQs

Frequently Asked Questions (FAQs)

1. What products does Hajvenza offer?

Hajvenza specializes in premium modest fashion, including elegant abayas, hijabs, stolers, and modest wear designed for everyday use and special occasions.

2. Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan through trusted courier partners.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

4. How can I track my order?

Once your order has been dispatched, you'll receive a tracking number via SMS, email, or WhatsApp so you can monitor your shipment.

5. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfer

  • EasyPaisa

  • JazzCash

(Availability may vary depending on your location.)

6. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched. Please contact our customer support as soon as possible if you wish to cancel your order.

7. What is your return and exchange policy?

We accept exchanges for eligible items that are unused, unwashed, and in their original condition with tags attached. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

8. Can I return an item if I change my mind?

Returns due to a change of mind may not be accepted unless mentioned in our Return Policy. Please review our policy before placing an order.

9. Are your product colors exactly the same as shown in the pictures?

We strive to display our products as accurately as possible. However, slight color variations may occur due to lighting and screen settings.

10. How do I choose the correct size?

Each product includes a detailed size guide. If you need additional assistance, feel free to contact our customer support before placing your order.

11. Are your fabrics suitable for all seasons?

Our collections feature a variety of fabrics suitable for different seasons. Product descriptions include fabric details to help you choose the right option.

12. Do you restock sold-out items?

Popular products may be restocked based on availability. Follow us on social media or subscribe to our updates to stay informed.

13. How can I contact Hajvenza?

You can reach us via:

  • Email

  • WhatsApp

  • Instagram Direct Message

  • Contact Form on our website

Our team will respond as soon as possible during business hours.

14. Is my personal information secure?

Yes. We value your privacy and use secure systems to protect your personal information. Your data is handled in accordance with our Privacy Policy.

15. Still Have Questions?

We're always happy to help. If you can't find the answer you're looking for, please contact our customer support team through our Contact Us page or WhatsApp.

Thank you for shopping with Hajvenza—where modesty meets modern elegance.