Shipping Policy

Shipping Policy

Thank you for shopping with Hajvenza. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales, holidays, or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times within Pakistan:

  • Major Cities: 3–5 business days

  • Other Cities & Remote Areas: 5–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are displayed at checkout before you complete your purchase.

  • We may offer Free Shipping on selected promotions or minimum order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, email, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment.

Cash on Delivery (COD)

Cash on Delivery is available in most areas across Pakistan. Please ensure someone is available to receive the parcel and make the payment at the time of delivery.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and other details are accurate before placing your order. Hajvenza is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Delays

While we work with trusted courier partners, delivery delays may occur due to:

  • Public holidays

  • Extreme weather conditions

  • Natural disasters

  • Political or security situations

  • Courier operational delays

We appreciate your patience in such circumstances.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your parcel. Include your order number and clear photos of the item(s) so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through our Contact Us page or WhatsApp. We're always happy to help.

Thank you for choosing Hajvenza. We appreciate your trust and look forward to serving you with quality products and reliable delivery.